Client Stories

Client Stories

Apex are passionate about supporting the organisation’s we work with however big or small. We are currently working with businesses across Cornwall, Plymouth, Torquay, Paignton, Culloumpton and London. We support with day to day HR processes, but our main passion is to support with changing cultures. We deliver this in many different ways and it has been very effective in the organisations we work, don’t just take our word for it, check out the testimonials from our clients…….

John Butcher, Chair of Trustees, Learning Academies Trust.

I was most grateful for the unbiased and clear support offered by Apex HR. As our Data Protection Officer, Kelly’s understanding and interpretation  of a complex and sensitive Subject Access Request (SAR) and Freedom of Information request (FOI) ensured we responded  with accurate  information. Kelly responded in a timely and exemplary professional manner, ensuring timelines were met and it was most reassuring to know we had expert advice guiding our actions.

Hospitality Staff Member , Leading watersports and Activities Centre, Plymouth 

I have been using the coaching sessions with Apex HR for nearly 2 months now and I can honestly say that the level of Professionalism, patience and understanding from Apex has been outstanding. From day one and our first meeting which I felt was going to be a 30 minute chat of being talked to turned into a 2 hour chat where after 40 minutes I felt like I could really open up and this is something I have never done!
Where I was to where I am now is night and day, I would highly recommend Apex HR.

(Due to confidentiality, we are required to keep anonymity on our coaching clients)

Harry Fry, Divisional Business Manager

True professionals with heaps of knowledge. The Apex team  have been a pleasure to work with over the last few years and would highly recommend to anyone. For all HR needs, this is the place to go.

Cheryl Ingram, Managing Director

Apex HR have been an invaluable resource to our team.  Not only have they helped level op our structure, processes and procedures, The Apex Team has been instrumental in ensuring the management team mature and grow with the business.

During recent unprecedented times, Apex HR have supported us as a business to navigate the crisis legally and safely, and were always available throughout both virtually and in person.

Theresa Benson, Managing Director,

We have been using Apex for a few months now and their approach is completely refreshing. Its about following the rules but having a human touch to them also rather than just black and white. Highly recommend them as a HR company with a positive mental attitude :). Nothing is too much trouble for any of the team and I look forward to a long working relationship with them all.


Jenni Reid, Director,

Apex have been our HR consultants for some time now and I can say categorically that they are the best HR team I have ever worked with. They are 100% values led as a company and they absolutely want to change the HR world for the better. I would recommend them to anyone and am overjoyed that we have them to support our team. I don’t know what we would do without them.


Alex Cooke, Brand Director,

The Apex team have proved a great resource and contact for us as we transition from in house HR to an external relationship. The time invested to understand our business culture at the outset has paved the way for some successful listening sessions and positive outcomes. We look forward to taking the next steps and our ongoing relationship with Apex.

Neil Carroll, Head of Consumer,

We engaged Apex back in the summer at a time when we had no internal or formal outsourced HR support. Kevin was our initial contact through an existing relationship and he was kind enough to create a package for us that suited both our needs and our budget. The visionary approach that the team have to HR around humanising the workplace struck a real chord with us so we signed up. We are now 3 months in and we have been incredibly pleased with both the quantity and the quality of the support we have received from this partnership covering everything from Regulatory and GDPR compliance through to employee relations and some contract and job descriptions work to underpin some recruitment activities. We are very pleased to be working with Apex and can see a really long term value add partnership developing.

Charmaine Pike, Human Resource and Systems Coordinator,

Apex HR are a vital support to me within my role at Westinsure Plymouth
The Apex team have been a consistent source of advice and guidance whenever I need to reach out.
 The team are available via email or phone depending on the support needed and will always provide a response to any query clearly, quickly and in a way that no question asked feels too much to ask or too simple to query. This gives me personally, peace of mind within when tackling any issue that arises.
Finally, personal visits to discuss questions or to support when meeting with staff is invaluable also providing a second pair of eyes and ears and quite often providing a perspective that can be crucial with advice provided in line a HR awareness and expertise.
Thanks personally to the whole team at Apex who are always able to guide and ensure that all enquiries are relayed, responded to and resolved.

Gemma Redmond, Practice Manager, 

 The work we have experienced so far has made a big impact on our firm. It has pulled us together as a team and helped to create a team focused culture. The individual coaching received has surpassed our expectations. We will continue to work with Apex to keep building on this.

Jackie O’Brien, Business Manager,

I have been extremely happy with the service I have received from Apex HR. The Team has been very helpful, providing excellent guidance and advice when required. I like the Apex HR ethos and approach and felt it aligned very well with our own company culture. The team helped to prepare our documentation with this in mind. I can’t recommend them highly enough.

Line Manager, Leading Retailer In Plymouth.

I’ve been having management coaching sessions with Apex to help improve my skill set both as a manager and as a mentor. Through the sessions we’ve had Apex had given me detailed examples of practical thinking which I can use to better communicate and manage people. Through Apex’s strong challenge strong support model I have found already that it can be easy to tame your own emotions and help understand others in difficult situations as well as day to day management.
Some of the main takeaways I have used already from our sessions are:
Avoiding rushing when discussing issues, taking my time slowing everything down and explaining my reasons for seeing something wrong as well as really listening to what the other person has to say has shown great results for me already when dealing with these sorts of situations.
Making the most of training : asking people to transfer what they learnt at training seminars to teaching other staff has multiple benefits such as switching the persons mindset from student to teacher and as a result of the training other staff member also learning from it.
Also not avoiding difficult conversations and addressing them helps both Manager and staff member from not getting into bad habits and creates a feeling of setting and adhering to standards.
Also the chimp paradox book is helping me to not only understand my own emotions and how to deal with them but also help other people do the same.

(Due to confidentiality, we are required to keep anonymity on our coaching clients) 

Dominic Cooper, Director, Vu Online Web Design and Digital Marketing.

The team at Apex HR have been a breath of fresh air. I have found the HR industry far too reactive to issues and trying to force templates and process. Apex challenge this with a thoughtful approach to team building, tackling challenges before they arise and treating employees as real people. Its been a pleasure to work with such a forward thinking company – highly recommended.

Recruitment Executive, leading Recruitment Company, Plymouth

Apex HR has been providing 121 coaching support for me in recent months, I have found the approach to be super supportive, challenging & always goes the extra mile!

Since I have started coaching with Apex, my home life, work life and figures have improved dramatically. I really don’t know what I would have done without them. Comes highly recommended!

(Due to confidentiality, we are required to keep anonymity coaching client)

Nick Taylor ,Business Owner, Nick Taylor Consultancy.

I have recently been working with Apex and can confirm that they are very passionate, driven, knowledgeable and inspiring Team. I would without hesitation recommend Apex HR to anyone who is looking for HR support was a difference. They are very much for the long term and focused on the performance and well being of the organisation.

At Apex HR, we believe in challenging the status quo when it comes to people at work. Outdated HR thinking and methods just won’t cut it in a rapidly changing and dynamic world. It is time for a new approach.