At Apex, we believe that doing a great HR job is adopting a ‘prevention rather than cure’ mindset.
There are so many people related problems which could be prevented with a healthy dose of listening with an open mind, and having a proper human conversation to show some compassion and understanding. It’s one of the reasons we’ve been fans of ‘stay interviews’ for quite a while. More organisations should do them, they are hugely valuable!
These discussions demonstrate to people ‘you matter’. They can reaffirm all the positive things that come with staying with an organisation. Creating an environment where it is normal to express appreciation for the person [rather than the job they do] and recognise what they bring to our organisations and teams is really important. It also provides an opportunity for the manager to seek feedback on their own management style and approach.
We know that companies end up losing good people when they get complacent and take them for granted. We need to show more of our human side in our interactions. Everybody likes to feel appreciated. If we created space and time for regular ‘stay interviews’ to let people know we really valued them, we think we’d end up needing a lot less ‘exit interviews’!