More organisations could humanise their hiring process. We need to put people before process when it comes to recruitment. It says so much about the kind of employer we are by the way we treat applicants. Not only is treating every applicant as an important human being the right thing to do, it makes business sense too. The way we treat applicants impacts on the reputation and brand of our organisations. Every applicant is a potential customer, and so are their families and friends. Too many organisations continue to treat applicants badly, including not acknowledging their application, poor interview preparation and practice, and not communicating back to people afterwards.
It’s already tough enough for job seekers. When we interview people we can project a warm, welcoming and friendly atmosphere and be curious about the person’s character, not just what qualifications they hold. Hiring new employees provides an opportunity to put into practice strong values that demonstrate we care about and recognise people, irrespective of the final recruitment outcome. We’d make better more balanced hiring decisions if we did this, and strengthen our brand too. Why would organisations not want to do this?